In this Privacy Policy the terms, ‘we’ or ‘us’ is Hunter & Uro Limited.

Your privacy is important to us and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws. We are registered with the UK Information Commissioner’s Office (ICO) as a data controller under registration number ZA183868.

Please read this Privacy Statement carefully as it contains important information to help you understand how and why we process any personal information that you give to us.

1. What Information We Collect

We may collect personal information from you in the course of our business, including through our use of our website, when you contact or request information from us, when you engage our legal or other services or as a result of your relationship with employees of the Firm.

The information includes information that you give us by filling in forms on our website, via social media accounts that we operate or by corresponding with us by phone, email or otherwise.

The information you give us may include:

• Your name
• Your address
• Your email address
• Your phone numbers
• Your job title
• Payment information
• Other information for provision of our services
• Information you provide to us for the purposes of attending meetings and events, including dietary requirements which may reveal information about your health or religious beliefs
• Personal details that you provide relating to actual or potential job applications
• Credit history and records relating to you, your partner or anyone else you are financially linked with
• Family, lifestyle, financial and social circumstances.
• Financial details such as your income and information about your bank accounts.
• Employment/self-employment details.

Technical information collected via our website or via social media accounts including the Internet Protocol (‘IP’) addresses used to connect your computer to the internet, your log in information, your browser type and version, your time zone setting, your browser plug-in types and versions and your operating system and platform may automatically be collected.

Information about your visit, including the full Uniform Resource Locator (‘URL’), clickstream to, through and from our website or our social media accounts that we operate including date and time, information that you viewed or searched for, page interaction information and any phone number used to call the Firm may also be automatically collected.

Information we receive from other sources – this is information that we receive about you if you use any of the services that we provide – we will have told you for what purpose we will share and use your data generally. We work closely with third parties and may receive information about you from the following, by way of example only, where relevant and appropriate:

• Other persons associated with you
• Current, past or prospective employers
• Pension providers
• Educational and training establishments and examining bodies
• Financial Organisations and advisors
• The police
• HM Revenue & Customs
• HM Courts & Tribunal Services
• Employment and recruitment agencies
• Credit reference agencies
• The Companies House Register
• Other identify checking agencies

Please note that this list is not exhaustive. Where possible, we will notify you when we receive information about you from third parties and will inform you about the purposes for which we intend to use that information.

If you are an individual whose personal information is processed by us as a result of providing the services to others, we will process a variety of different personal information depending on the services provided. This may include personal information relating, without limitation, to any of our personnel or relevant third party. For instance, if we are providing pension information to trustees in pensions to implement a Pension Sharing Order, we may be provided with and then process details of benefit entitlement, pensionable services, pensionable salary, contact information, date of birth and gender in respect of members of that pension scheme.

We might also need to process personal information in relation to other third parties instructed either by our clients or other persons or companies involved with us providing the services to our client for instance other law firms, experts, the Courts etc.

For employees and prospective employees, we process personal data which:

• you give us when you apply for a job with us.
• we obtain from a recruitment agency when they arrange an application for you.
• we receive from third parties such as credit reference agencies and fraud prevention agencies, former employers etc.
• you give us during your employment relating to your performance, development and training.

2. Special Categories of Personal Data

Special categories of personal data include information about an individual’s health and other categories of personal information which are closely protected.

We do not generally process such information unless you have voluntarily provided this to us, or it is relevant to the legal service you have asked us to provide you with; for example, in Family & Matrimonial matters, or where you have advised us of an issue, such as your health, which could mean that you may be classed as a “vulnerable client” i.e. due to your personal circumstances or personal characteristics you are particularly vulnerable to financial detriment.  We will process sensitive information where you have provided this information to us and have agreed that we can use this information to deliver products and services to you.  Where possible we shall seek to minimise the collection and use of such special categories of personal data.

3. How we use your Information

We use your information to:

• To verify your identify in accordance with our requirements under Anti-Money Laundering Regulations and for other business administration and legal compliance.
• To carry out our obligations from any contract entered into between you and us, and to provide you with the information and services that you request or receive from us
• To notify you about changes to our services
• To ensure that content from our website and the social media accounts that we operate is presented in the most effective manner for you and for your computer
• To fulfil our services to you and carry out instructions made by you on our website or in relation to our services. We collect and maintain personal information that you voluntarily submit to us during your use of our services and website to enable us to perform the services. Please note that our Terms of Business apply when we provide the services. It is necessary for us to process your information to perform our obligations in accordance with any contract we may have with you. It is in our legitimate interest or a third party’s legitimate interest to use your personal information in such a way to ensure that we provide the very best client service we can to you or others.
• To comply with any applicable law, court order or other judicial process or requirement as set out by any other regulatory body
• To enforce our agreements with you
• To use as otherwise required or permitted by law
• To assess your suitability for any position for which you may apply at the Firm. Where we use your personal information in connection with recruitment it will be with a view to steps to, at your request, enter a contract we may have with you or it is in our legitimate interest to use personal information in such a way to ensure that we can make the best recruitment decision for the Firm.
• Marketing communication – we will only send you marketing communication where you have expressly consented to receive such marketing communications.
• To obtain insight and analysis – we observe your interactions with our website, our email communications to you and/or with our services such as the services you have viewed. By using this information,  we are able to measure the effectiveness of our content and how visitors use our website and services. It is in our legitimate interest to use your personal information in such a way to ensure that we provide the best services to you and our other clients.

We will process your information in order to meet our contractual obligations to you, where we have a legitimate interest to do so, and where we are permitted by law or to comply with applicable laws and regulation, as set out in the table below:

4. How we retain your personal information

We will retain your personal information in accordance with applicable laws.  We will take reasonable steps to destroy or anonymise personal information we no longer need for the purposes we have set out above.

Our retention periods are:

5. How we share your information

As mentioned above, we may use sub-contractor data processors as required to deliver the services we provide you, such as document processing, translation services, confidential waste disposal, IT systems and software providers, IT support services providers, document and information storage providers, accountants, bookkeepers, who will process personal information on our behalf and at our direction. We have conducted an appropriate level of due diligence with each third party.

We may further appoint external data controllers where necessary to deliver our services to you, for example, but without limitation, accountants, external assessment bodies, barristers or other third party experts. When doing so we will comply with our legal and regulatory obligations in relation to the personal information, including but without limitation, putting appropriate safeguards in place. This is necessary for us to perform our obligations in accordance with any contract we may have with you and it is necessary for the third party to use personal information in such a way to ensure that we provide the services in the best way we can. Insurers for the purpose of providing you with appropriate financial cover for an identified insurable risk, or in connection with any claim made by you against us.

6. Information Security

We are committed to keeping the personal information provided to us secure and we have implemented appropriate information security policies, rules and technical measures to protect the personal information that we have under our control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss.

All of our partners, employees, consultants, workers and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of such personal information.

7. Updates

We will keep this Privacy Policy under review and make updates from time to time. Any minor changes to this Privacy Statement will be posted on this page and we will communicate any major changes to you.

8. Cookies

Our website uses cookies (including Google Analytics cookies to obtain an overall view of visitor habits and visitor volumes to our Website).

9. Your Rights

You have the following rights in relation to the personal information we hold about you:

• Your right of access

If you ask us, we’ll confirm whether we’re processing your personal information and, if necessary, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may need to charge a reasonable fee.

• Your right to rectification

If the personal information we hold about you is inaccurate or incomplete, you are entitled to request to have it rectified. If you are entitled to rectification and if we’ve shared your personal information with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

• Your right to erasure

You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). If you are entitled to erasure and if we’ve shared your personal information with others, we’ll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

• Your right to restrict processing

You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances, such as where you contest the accuracy of that personal information or you object to us. If you are entitled to restriction and if we’ve shared your personal information with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

• Your right to data portability

You have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.

• Your right to object

You can ask us to stop processing your personal information, and we will do so, if we are:

relying on our own or someone else’s legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing; or

processing your personal information for direct marketing purposes.

• Your right to withdraw consent

If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.

• Your right to lodge a complaint with the supervisory authority

If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the relevant Supervisory Authority.

Please note that some of these rights may be limited where we have an overriding interest or legal obligation to continue to process the data or where data may be exempt from disclosure due to reasons of legal professional privilege or professional secrecy obligations.

10. Complaints Process

If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint. You also have the right to complain to the Information Commissioner’s Office – (www.ico.org.uk).

11. Contact Us

You can contact us by writing to us at:

Colworth House, Colworth Park, Sharnbrook, MK44 1LQ

Telephone: 01234 889 777

E-mail: info@hunteranduro.co.uk